**Returns Policy:**
You have a window of 14 days from the date of delivery to notify us if you wish to return your items. Following this, you have an additional 14 days to return the items to us, as part of your purchase, applicable to all our esteemed customers in the UK, US, EU, and Canada. Unfortunately, we are unable to offer a refund or an exchange beyond this period. Please complete the return form within this 14-day window, as any items returned outside of this period will regrettably be rejected.
Customers attempting to return suits outside of the 14 days must arrange for suit collection, and we will not bear any additional delivery costs for this oversight. To qualify for a return, the item must be unused and returned in the same condition as received.
All items should be sent back to the address: Business Center Moy Road Industrial Estate, ATTN: Unit 19b Return/Exchange Department Moy Road, Taffs Well CF15 7QR, as indicated on the return form.
Items not meeting the original condition criteria, damaged, or with missing parts unrelated to our error will not qualify for a refund or exchange. Customized or made-to-measure suits, including those hemmed to a specific length, adhere to a strict no-returns policy.
**Refunds (if applicable):**
Within 14 days of receiving the item, any purchased item may be returned for a full refund, no questions asked. Reasons for return include ordering the incorrect size, dissatisfaction with the item's quality, or a discrepancy between the delivered item and its online description. Please note that customers are responsible for all postage costs.
Upon receiving the returned item, it undergoes inspection, with the sole right to determine its condition resting with us. Refund requests will not be accepted if:
- Items are damaged due to customer fault or the return shipping process.
- Items contain any form of odour, such as perfume.
- The item's tags have been removed or the item has been altered.
Once approved, we will process your return and issue a full refund within 10-12 working days.
**Wholesale:**
All business-to-business (b2b) purchases are non-refundable. Companies ordering items for business purposes or with the intention of reselling them do so at their own risk. Arabecca will not assume the risk for items not sold.
You have a window of 14 days from the date of delivery to notify us if you wish to return your items. Following this, you have an additional 14 days to return the items to us, as part of your purchase, applicable to all our esteemed customers in the UK, US, EU, and Canada. Unfortunately, we are unable to offer a refund or an exchange beyond this period. Please complete the return form within this 14-day window, as any items returned outside of this period will regrettably be rejected.
Customers attempting to return suits outside of the 14 days must arrange for suit collection, and we will not bear any additional delivery costs for this oversight. To qualify for a return, the item must be unused and returned in the same condition as received.
All items should be sent back to the address: Business Center Moy Road Industrial Estate, ATTN: Unit 19b Return/Exchange Department Moy Road, Taffs Well CF15 7QR, as indicated on the return form.
Items not meeting the original condition criteria, damaged, or with missing parts unrelated to our error will not qualify for a refund or exchange. Customized or made-to-measure suits, including those hemmed to a specific length, adhere to a strict no-returns policy.
**Refunds (if applicable):**
Within 14 days of receiving the item, any purchased item may be returned for a full refund, no questions asked. Reasons for return include ordering the incorrect size, dissatisfaction with the item's quality, or a discrepancy between the delivered item and its online description. Please note that customers are responsible for all postage costs.
Upon receiving the returned item, it undergoes inspection, with the sole right to determine its condition resting with us. Refund requests will not be accepted if:
- Items are damaged due to customer fault or the return shipping process.
- Items contain any form of odour, such as perfume.
- The item's tags have been removed or the item has been altered.
Once approved, we will process your return and issue a full refund within 10-12 working days.
**Wholesale:**
All business-to-business (b2b) purchases are non-refundable. Companies ordering items for business purposes or with the intention of reselling them do so at their own risk. Arabecca will not assume the risk for items not sold.